Do I need to create an account to place an order?
No need. You can place an order without an account at LenovoBatt.com. After finishing payment, your order will be processed. When the item is to leave our warehouse, you will receive an automatic confirmation email with tracking information about your parcel. In addition, you can also check your order information through the page "Order Tracking" without an account.
Is there a hidden cost buying on your website?
Only product prices and shipping cost charged, no extra fees! If your order or the shipping address qualifies for free shipping, the payment of product price is enough.
How can I track my order?
As soon as your order is ready to be shipped out we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded. And you can also get shipping information of your order on "Order Tracking" page.
Can I change my order once it has been processed?
Generally, orders cannot be changed once they have been placed. However, if you contact us immediately after placing the order, we will try our best to accommodate the change(s). If the order has already been shipped out, we can not make any changes.
When can I get a refund after I returned the item?
Once your package is received back in our warehouse, the item will be tested and we will process your refund within 3-7 business days. Then the refund funds will be posted to you, please allow 5 to 7 business days for your bank to make it available. The processing time is vary and according to your bank's policy.
Why was my parcel redirected to a pickup point, parcel shop, locker, or depot?
If the carrier cannot complete delivery to your address due to recipient absence, access restrictions, local carrier procedures, customs requirements, or delivery conditions in your area, the parcel may be redirected to a designated collection location or handled through another local delivery arrangement.
How long will my parcel be held for collection?
Holding periods vary by carrier, destination country, and collection location. Please follow the collection deadline shown in the tracking information or carrier notice. If the parcel is not collected in time, it may be returned, disposed of, destroyed, or otherwise handled according to local carrier rules.
Can I request re-delivery or change the delivery address?
In some cases, the carrier may allow re-delivery, address correction, or redirection. Availability depends on the destination country, carrier, service level, and shipment status. Additional charges may apply if supported by the carrier.
What happens if I do not collect the parcel in time?
Please complete the required action first and keep the official receipt or supporting record. Then contact our customer service team with your order number and the relevant documentation so we can review the case according to our policy.
Why was my parcel redirected to a pickup point, parcel shop, locker, or depot?
If the parcel is not collected within the carrier’s stated time limit, it may be returned to our warehouse, disposed of, destroyed, legally withheld, or otherwise made non-returnable. The final handling depends on the carrier, customs authority, local law, and shipment status.
What if tracking shows delivered, but I cannot find the parcel?
Please first check with neighbors, family members, front desk, reception, mailroom, or building management. If you still cannot locate the parcel, contact us promptly so we can help review the delivery record and initiate a carrier investigation where available.
Can I return a swollen, leaking, or damaged battery by regular mail?
No. For safety reasons, do not return any swollen, leaking, cracked, overheated, recalled, or otherwise unsafe battery through ordinary mail or courier without contacting us first. Please ask our customer service team for safety instructions.
