Return Policy

• Customers must submit a Return Merchandise Authorization (RMA) request before initiating any return or exchange.
• Returns without prior approval and a valid RMA number will not be accepted.

• The RMA number is valid for 30 days from the date of issuance. The return shipment must be sent within this period.
• When returning a product, you must provide the courier company name and tracking number so that the shipment can be tracked.

• Refunds are typically processed within 3–5 business days, with actual posting time depending on the payment provider.
• Exchanges will be arranged within 2–7 business days after receiving the returned item.
• Only identical items may be exchanged. If you wish to switch to a different product, please return the original item and place a new order.
• If the returned item does not meet return eligibility requirements, lenovobatt.com reserves the right to decline the refund or exchange.
• Our return process does not support Cash on Delivery (COD). If you send your return parcel using COD, we will have to refuse the shipment and will not be able to issue a refund.

• All returned battery products must retain all original labels intact. This includes, but is not limited to, our company logo label, supplier manufacturing label, warranty label, and QC inspection sticker.
• Missing or damaged labels will hinder the determination of product issues and the ability to trace responsibility. We will also be unable to file warranty or compensation claims with our suppliers.
• Therefore, batteries with removed or damaged labels will not be eligible for return, exchange, or refund. We appreciate your understanding.

A. Returns & Exchanges for Non-Quality Issues

B. Defective/Incorrect Item Returns

Special Notes

• ⚠️ To ensure fair trade, if a customer refuses to accept a high-value order (total order value over USD 200) without valid reason, the platform reserves the right to record the incident and restrict future after-sales privileges, including but not limited to: no refund eligibility, order limitations, and refusal of further service.
• ⚠️ Bulk purchase orders are not eligible for return. To prevent misuse or arbitrage behavior, any order containing more than 10 units of the same item will be treated as a bulk purchase. Such orders cannot be returned or exchanged once shipped. Please double-check the product model, quantity, and usage requirements before placing your order.

During the shipping process, if the order cannot be successfully delivered due to any of the following circumstances:

• The recipient fails to collect the package within the required timeframe
• Failure to respond to carrier contact or notifications
• Incomplete or inaccurate shipping information provided
• The address is undeliverable (e.g., access restrictions, remote areas, etc.)
• Failure to complete customs clearance, tax payment, or required documentation submission
• Refusal to pay applicable duties or fees required by local authorities

The package may be subject to one of the following outcomes:

• Returned to our warehouse by the carrier
• Destroyed, discarded, or otherwise handled by the carrier or customs in accordance with applicable regulations
• Detained, confiscated, or destroyed by customs authorities
• Unable to be returned to our warehouse

If the package is successfully returned to our warehouse and confirmed upon inspection, we will, based on the actual situation, offer:

• Reshipment (additional shipping fees may apply)
• Refund to the original payment method (non-recoverable costs may be deducted)

Deductible costs may include, but are not limited to:

• Original shipping costs already incurred
• A 10% restocking fee
• Customs-related fees (if applicable)

If, due to reasons such as customer refusal, failure to collect the package in time, failure to pay duties, or other related causes, the package cannot be returned to our warehouse (e.g., destruction, confiscation, or loss), we will review and process the case based on the following:

• Logistics tracking records
• Handling results provided by customs or the carrier
• Communication records with the customer
• Whether required actions were completed within the specified timeframe

Note: If the package cannot be returned to our warehouse due to customer refusal or failure to collect within the required timeframe (for example, certain carriers may destroy packages directly due to product nature or regional policies), it will be deemed as voluntary abandonment by the customer, and no refund will be issued. We will rely on the tracking information and delivery/return records provided by the carrier as the basis for processing. Customers are expected to understand and accept the platform’s decision based on such logistics records.

In the following circumstances, any resulting losses, costs, or subsequent handling expenses shall be borne by the customer:

• Failure to complete package collection or rescheduling as required
• Failure to complete customs clearance or tax payment within the specified timeframe
• Providing incorrect or incomplete shipping information
• Failure to respond to notifications from the carrier or the platform in a timely manner

If the package cannot be cleared due to failure to pay duties or submit required documentation:

• The package may be returned, destroyed, or detained
• Special note for Brazil orders: If the customer fails to complete tax payment within the required timeframe and the package is destroyed by Brazilian customs, all losses shall be borne by the customer, and no refund will be issued

For safety reasons, if a battery exhibits any of the following conditions, do not return it via standard postal services or courier without contacting us in advance:

• Swelling
• Leakage
• Cracks or physical damage
• Overheating
• Emitting unusual odors or smoke
• Subject to recall
• Showing signs of burning, corrosion, or other unsafe conditions

Such items may require special handling, disposal, or transportation restrictions. Please contact customer service for safety instructions before attempting a return.

If the package cannot be returned due to battery transportation restrictions:

• It will be reviewed based on logistics results
• Return is not guaranteed

⚠️ Safety Notice: If the battery shows signs of swelling, leakage, or overheating, do not attempt to return it yourself. Please contact customer service for assistance.