Shipping

Shipping Information

Shipping MethodsShip ToEstimated Delivery TimeShipping Cost
USPS United States (Can't ship to [AS, FM, GU, MH, MP, PW, PR, VI, AK, HI]) 8-13 business days USD $0.00
USPS United States (If item location: Commerce, CA) (Can't ship to [AS, FM, GU, MH, MP, PW, PR, VI, AK, HI])
If your address is in CA, delivery time is just 1-3 days. 		3-5 business days USD $0.00
CanadaPost Canada (If in stock in Local warehouse, only 3-5 days) 8-13 business days USD $6.99
AusPost/NZPost Australia, New Zealand (If in stock in Local warehouse, only 3-5 days) 7-11 business days USD $6.99
17track.net Brazil, Mexico 13-25 business days USD $7.99

Shipping Policy & Terms

We will select appropriate logistics carriers based on the destination country/region, package type, and actual operational conditions. Delivery processes, service methods, and fulfillment routes may vary depending on the carrier network, service level, local regulations, customs requirements, and last-mile delivery conditions in different countries/regions.

By placing an order, you acknowledge and agree that the actual delivery process and method may be adjusted based on local carrier networks and operational rules.

Packages will generally be delivered to the shipping address provided at the time of order. Estimated delivery times are for reference only and do not include delays caused by customs clearance, failed delivery attempts, local holidays, weather conditions, traffic restrictions, policy changes, carrier operational adjustments, or other factors beyond our reasonable control.

If doorstep delivery cannot be completed, the carrier may, in accordance with local regulations and service conditions, arrange redelivery, third-party acceptance, delivery to a pickup point or locker, or temporary storage at a designated location. We do not operate self-pickup warehouses; if direct delivery is not possible, you may be required to collect the package from a location designated by the carrier.

Remote or restricted areas may be subject to delivery coverage limitations, additional charges, or operational restrictions. In such cases, doorstep delivery may not be available, and arrangements will be subject to the carrier’s policies.

Address changes may be requested before shipment. After shipment, whether changes are supported depends on the carrier, and successful modification cannot be guaranteed. Address changes or rerouting may incur additional fees.

International orders must comply with the customs laws and regulations of the destination country/region, and customers are required to cooperate with documentation submission, identity verification, declaration, and payment of applicable duties and taxes as part of the customs clearance process.

The carrier or customs authorities may require the recipient to provide relevant identification, documents, or additional information, and to pay applicable fees in accordance with regulations.

Customs duties, import VAT, customs clearance service fees, and any other related charges shall be borne by the recipient and must be paid in a timely manner in accordance with local regulations.

Failure to pay duties or submit required documentation in a timely manner may result in delays, returns, detention, or destruction of the package, and any resulting risks and costs shall be borne by the recipient.

Special note for Brazil orders: All customs clearance and import duties shall be borne by the recipient and must be completed within the required timeframe; otherwise, the package may be returned or handled by local customs authorities.

If any such charges arise, please complete payment promptly and retain all payment receipts and official documents for future reference or assistance.

1. Undeliverable Packages

If, due to reasons such as incorrect address, undeliverable location, failure to respond in a timely manner, failure to collect within the specified timeframe, or failure to complete required actions (such as customs clearance or payment), the package cannot be delivered, it may be held, redelivered, returned, or handled in accordance with local regulations. Any resulting costs and losses shall be borne by the recipient.

2. Delivery Exception (Marked as Delivered but Not Received)

If the tracking information shows that the package has been delivered but you have not actually received it, we recommend that you:

  • Check around your doorstep, mailbox, and surrounding areas
  • Ask neighbors, family members, reception, front desk, or property management personnel
  • Review any delivery photos or proof of delivery provided by the carrier (if available)

Please contact us as soon as possible, and we will assist the carrier in conducting an investigation.

We will verify the situation based on logistics records and carrier feedback, and provide appropriate solutions based on investigation results, available evidence, and applicable policies.

3. Undeliverable and Return Handling

If a package cannot be successfully delivered, the carrier may arrange temporary storage, redelivery, return, or compliant disposal. Returned packages will be handled in accordance with the return and refund policy.

If the package cannot be returned due to regulatory restrictions, product characteristics, or carrier policies, it will be verified and handled based on logistics records and the carrier’s handling results.

4. Liability Determination

For delivery exceptions, delays, or disputes, evaluation will be based primarily on tracking records, as well as carrier and customs handling results.

Unless directly caused by our intentional misconduct or gross negligence, we shall not be liable for losses arising from carriers, customs authorities, or other third-party factors.

5. Other Notes

All delivery, customs clearance, and package handling processes shall comply with the laws and regulations of the destination country, customs requirements, and the carrier’s official terms of service.

In the event of delays, detention, destruction, confiscation, or other exceptions caused by customs supervision, policy changes, carrier operations, or other objective third-party factors, we will provide assistance in accordance with applicable rules but shall not bear any liability.

Issues such as returned packages, delivery exceptions, and delivery disputes shall be reviewed based on logistics records, carrier feedback, and customs handling results, in conjunction with platform policies.

Customers are required to provide accurate and complete shipping information, monitor tracking updates, and promptly respond to relevant notifications, completing necessary actions such as collection, redelivery arrangements, customs clearance, and payment as required.

We provide logistics consultation and assistance within the scope of our policies, but do not bear any additional risks or losses arising from regional policies, customs regulations, or carrier operations.

When will my order be shipped?

In most cases, the order will be processed and shipped within 24 hours. This does not include weekends or holidays. You will receive an email notification once your order ships. And you can also get shipping information of your order on Order Tracking page.

Can I change the shipping address?

If you have made a mistake with your shipping details please contact our Customer Services team immediately via "Quick Feedback" or "Live Chat" and we will try to amend them.

Please note, due to the speed at which our Dispatch team work, we can make no guarantees to change addresses prior to shipping. If an order has been locked for processing by the Dispatch team or completed we are unable to amend the shipping address.

What do I do if my package says delivered but I never got it?

Do you fear that your LenovoBatt order is misdelivered? Hope is not lost! Following these instructions enables you to get your package as quickly as possible.

  1. Confirm the shipping address provided at checkout by reviewing the order details on "Order Tracking" page.
  2. Check around the delivery location.
    Look around the entrances of your residence for the package or a notice of attempted delivery (ex: near back porches, bushes, garages, or other places that the driver may have left it).
  3. Check if someone else accepted delivery.
    See if a neighbor or other resident received the package.

Occasionally, packages are not delivered in the expected timeframe and are unable to be located by the tracking information (if available), please contact Customer Support.

Will i get a refund if i refuse a package?

LenovoBatt does not recommend that you refuse a package from us. Doing so will only add to the cost of the process for everyone involved. Instead, if you need a refund, accept the package and begin this process with us through our established protocols.

Disclaimer for Packages Marked as Delivered but Not Received

If you encounter a situation where the logistics system shows the package as "delivered" but you have not actually received it, we would like to clarify the following points to facilitate better communication and resolution:

Definition of Responsibility

Once a package is marked as "delivered", our responsibility, along with that of the logistics company, is to ensure that the package is delivered to the address you provided. If you have not received the package, we will actively assist you in locating it and filing a claim with the logistics company. However, any losses or inconveniences that arise, unless caused by our intentional or gross negligence, may not be entirely our responsibility.

Resolution Steps

  • 1Contact us immediately: Please reach out to our customer service team (via phone, online chat, email, etc.) as soon as possible, providing detailed order information and a description of the undelivered package.
  • 2Assistance with investigation: We will contact the logistics company to request an internal investigation and provide the necessary evidence or a suitable solution.
  • 3Claim application: If, after investigation, the package is confirmed lost or unrecoverable, we will assist you in filing a claim with the logistics company and, according to their regulations and procedures, will make every effort to secure your rightful compensation.